EMPATHIZING SKILLS
Designers proficient in empathizing…
Identify an end user
Demonstrate professional communication in arranging empathy experiences
Demonstrate strong empathy interview skills
Employ vulnerability in engaging with end users
Uncover insights that are not initially apparent
Demonstrate empathy while working as a part of a team
Seek to understand and validate end users’ experiences
Lead empathy experiences with end users
Identify a broad range of stakeholders
THE ART OF EMPATHIZING: TOOLS & METHODS
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Reflect on your empathy experiences.
Visit a location of interest to gather more insights!
Use these tips and tricks to take your interview skills to the next level.
Dig deep by asking “why” five times!
Ask “how might we…” to generate ideas while taking interview notes.
Compare a person’s struggles with their aspirations to better understand their motivations.
A visual breakdown of a person’s thoughts and actions as well as what they see and think.
Ask your end user to create a care package in order to learn more about what they most value.
ASSETS CREATED BY EMPATHIZING
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Show that you truly empathize with your end users.
Show off your empathy work in your case study with an empathy map!
Capture your journey map to represent your empathy skills!
Transcribe your interviews to capture empathy in your case study!
Can you draw the picture without knowing what it is?